Customer Service Representative Resume Examples [19 Tips]

Customer Service Representative Resume Examples [19 Tips] Listen:You may have the acumen of a seasoned pro and the patience of a chopping block.But if your customer service representative resume is wanting in relevance and offers no evidence of your skillsGuess what the recruiters response time is going to be.Infinity.And the last thing you want is to wait that long to get the job.Worried?You should be worried no more.Because youre about to learn how to make a kickass customer service resume.One that will make your phone ring like crazy.In no time.This guide will show you:A customer service resume sample better than 9 out of 10 other resumes.How to write a customer service representative resume that will land you more interviews.Tips and examples of how to put skills and achievements on a customer service representative resume.How to prepare the best customer service job description for a resume to get any job you want.Want to save time and have your resume ready in 5 minutes? Try our resume builder. Its fast and easy to use. Plus, youll ge t ready-made content to add with one click. See 20+ resume templates and create your resume here.Sample Customer Service ResumeSee more templates and create your resume here.One of our users, Nikos, had this to say:[I used] a nice template I found on Zety. My resume is now one page long, not three. With the same stuff.Create your resume nowLooking for other retail and customer service resume examples? Weve got you covered:Customer Service Manager ResumeCashier ResumeHelp Desk ResumeRetail ResumeSales Associate ResumeRetail Manager ResumeStore Manager ResumeCollector ResumeHostess ResumeCar Salesman ResumeRetail Sales Associate Resume1Whats the Best Format for a Customer Service Resume?Heres the thing:Before the recruiter decides to actually read your resumeYou must earn 7seconds of their attention.This is how little time theyll spend scanning your resume for customer service, according to our HR statistics report.SoIf you want to be sure you make a great impression, go for the chron ological resume format.Why?It highlights your experience and key achievements, for one thing.AndIts perfectly scannable and navigable, for another.That said:If youre a career changer, you might want to take a peek at what the functional resume format looks like.Heres a couple of things you should always have in the back of your mind when formatting a customer service representative resume:Embrace white space. It gives your resume a clean and well-organized look.Stick to a resume-friendly font. It looks professional, and your customer service representative resume will be readable for all sorts of Applicant Tracking Systems (ATSs.)Write simple headings. They will help the recruiter find the information theyre looking for.Plus:If you want to be 100% sure your CSR resume keeps its shape on all devices and operating systems, save it as a PDF file.And nowYoure ready to write the first section of your customer service resume.Still fuzzy about the best format for your customer service resu me? Heres a resume writing guide that will clear things up: Best Resume Format: Which to Choose?2Customer Service Resume Objective or Summary?Your customer service resume objective is like the first ticket on a given dayIt sets the tone for whatever happens next.This is why you must prove to the recruiter youre worthy of their attention right off the bat.How?Start your resume with a smashing opening statement.ButBefore you learn how to nail your resume objective or summary, let's clear things up a bit.Resume objective for customer service highlights your skills and explains why youre a perfect fit. The opening statement of this kind works best for candidates with limited work experience.Customer service summary for a resume is a brief summary of your relevant professional experience and key achievements. Its perfect for candidates with previous experience in customer service.Resume Objective Examples for a Customer Service ResumerightPassionate and detail-oriented student working to wards obtaining a BA in English from UCLA (GPA 3.8.) Trained in conflict resolution and communication. Eager to join CCS Inc. to build customer loyalty by leveraging interpersonal skills and offering top customer service. Previous 3-month internship experience in a CSR role at a tech company.wrongAn English student whod love to join your company to gain experience and develop professional skills as a customer service representative.These two resume headline examples for customer service differ substantially.The first candidate markets themselves like a pro:They start their customer service objective with strong character traits.Give a brief summary of their education and academic achievements (GPA in this case.)Refer to the employer by name, and specify how they can help and what they can offer.Mention previous work experience.Well, this is what smile-inducing resume objectives for customer service look like.In contrastThe wrong customer service resume example reads like a generic d escription copy-pasted from a random website.Not to mention its all about taking, not giving.Resume summary examples for customer servicerightEngaging and patient customer service professional with 12+ years of experience responding to all types of customer inquiries. Eager to join ExxCom to grow customer loyalty and maintain the highest level of customer service. In previous roles maintained customer retention rate 45% above company average and received 99% positive customer survey results.wrongExperienced customer service professional with substantial experience in the CS area. Seeks new challenges, and would love to join ExCom to keep developing professionally.AgainThe differences between these two resume summary examples for customer service are striking.The first candidates customer service professional summary follows this surefire formula:Start off with your strong traits.Show how much experience you have.Say why you want to join the company.Show what you can offer.Mention yo ur biggest achievement(s).AndPut numbers wherever you can.Remember: numbers speak louder than words.Now look back at the wrong example of the customer service summary for a resume.It doesnt say much, does it?You dont want your resume summary for customer service to stay mum.You want it to scream:Pick me!Still confused about how to write your customer service resume objective or summary? Dont panic. Heres a selection of guides that will not only take you through the writing process step by step but show you some great examples:20+ Career Objective ExamplesProfessional Resume Summary: 30 Examples and How-To GuideWhen making a resume in our builder, drag drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.Create my resume nowWhen youre done, Zetys resume builder will score your resume and tell you exactly how to make it better.3The Best Customer Service Job Description for a ResumeThis is your new KPI:End the recruitment proc ess todayFor the other 249 candidates who have applied.Not sure how?Describe your customer service experience on a resume so it shows you have it all.Heres the action plan:First offFind a customer service job thats in line with your qualifications and experience level.Like this one:Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording and verifying account information.Cancel or upgrade account information.Place or cancel orders from direct customers, distributors and agents.Maintains customer records by updating account information.Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.May compile/provide reports on overall customer satisfaction.For your convenience, the yellow highlights point at the skills the recruiter (and the ATS) will be looking for on your customer service representative resume.At this point, you probably know what you need to do.Thats right.You must tailor your resume to the job offer.Heres what your customer service representative job description for a resume may look like:Customer Service Representative Resume ExampleJob DescriptionrightCustomer Service RepresentativeJanuary 2018January 2019DaStuff, Los Angeles, CAAnswered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%.Placed and canceled an average of 200+ orders from customers, distributors, and agents a week.Maintained a customer account information database (incl. canceling and updating customer accounts.)Prepared monthly reports on customer satisfaction.Key achievements:ReceivedAssociate of the Month Award3 times.Helped to resolve a recurring product complaint by analyzing reports and ide ntifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.Maintained customer retention rate 40% above the company average.wrongCustomer Service RepresentativeJanuary 2018January 2019DaStuff, Los Angeles, CAResponsible for answering customer questionsResponsible for customer ordersCreating customer accountsPreparing reportsTake a good look at the right customer service resume example.Thats how a job-winning customer service job description looks.Lets break it down now.98% of Fortune 500 Companies use the so-called Applicant Tracking System (ATS) software to streamline their recruitment processes.To cut a long story shortThe ATS scans resumes for customer service for keywords. The ones you can find in the original job posting.If the ATS is unable to find the keywords, your resume wont pass the scanning stage.Sorry.Thats the reason why your job description section must use the customer service resume keywords you can find in the job ad.But theres more.After the ATS scan, your resume will go to a human recruiter. If they see you only copy-pasted the phrases from the job listing, theyll give your resume a miss.And thats the last thing you want.SoYour customer representative resume must make an impression on the recruiter as well.Heres how:Make sure you use resume action words to highlight your customer service skillsPresent yourachievements, not responsibilities. The difference? Achievements show how well youre able to carry out your responsibilities. Theyre your responsibilities proven with numbers.Speaking of achievements:Select 2-3 things you really take pride in andGive them more prominence.How?By listing them in a dedicated key achievements subsection.Just take another look at the customer service representative description for a resume above.Thats the way to go!Pro Tip: If youre writing a career change resume and want to describe your customer service experience, you can follow exactly the same rules. R emember: relevance is key.What about a customer service representative resume with no experience?Theres only one rule:Never leave the experience section empty.ButHow do you put customer service skills description on a resume if youve got no experience?Heres the good news:Almost all entry-level customer service jobs require you to have great communication, interpersonal, problem-solving, and soft skills.The rest you can learn on the job.The key is to show your best side on the resume.So, take some time to brainstorm any kind of public interaction youve engaged in.Make a list.Pick the items that best fit the job description: perhaps you have experience in data entry? Maybe you're familiar with Zendesk?Make sure you include everything you've done related to customer service on your resume.Not sure how to do it? Heres our step-by-step guide on how to write the first resume with no work experience.Maybe youve had internship experience where youve helped someone deal with a problem?Think about it!Just remember:Your entry-level customer service resume isnt about listing all the things youve ever done.Its about highlighting your relevant experience.Relevance is king.It lands interviews.If youre confused about how you can show off your relevant experience, heres a guide that will help you:Work Experience on a Resume: Job Description Bullet Points Samples4How to Put Customer Service Skills on a ResumeHow to increase the recruiters CSAT score by 200 percent?By showing them youve got all the customer service skills theyre looking for. And then some more!The best part?If youve done your job description right, youve already included quite a number of relevant skills.Look:Customer Service ResumeExamplerightCustomer Service RepresentativeJanuary 2018January 2019DaStuff, Los Angeles, CAAnswered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%.Placed and canceled an average of 200+ orders from custome rs, distributors, and agents a week in a timely manner.Maintained a customer account information database (incl. canceling and updating customer accounts.)Prepared monthly reports on customer satisfaction.Key achievements:ReceivedAssociate of the Month Award3 times.Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.Maintained customer retention rate 40% above the company average.If we extract all the customer service resume skills from this job description, the list were left with will look more or less like this:Customer Service Resume SkillsExampleAll the customer service skills for a resume on the list below are entirely based on the job description above:Oral communicationWritten communicationProblem-solvingTroubleshootingData entryComputer skillsAnalytical skillsCustomer needs recognitionListening skillsOrganizational skillsTime management s killsSee?All the skills the hiring manager is seeking are part and parcel of your customer service representative resume job description.More than that.Theyre all put in the context of your achievements, which makes them twice as impressive.Hows that even possible?WellIf you based your customer service job description on the job ad, this is exactly what you get!But we can take it a step further.Give your customer service skills more prominence by listing them in a separate key skills section on your resume of a customer service representative.At this point, you may want to cast another glance at the job listing.See if there are any customer service resume skills you possess, but which you havent been able to work into your experience section.If you find any, just add them to the list.Pro Tip: Dont go overboard with your skills. List up to 10 and pick the ones youre really good at. This way youll not fall victim to the so-called presenters paradox.Looking for more inspiration as to w hat skills would look great on a customer service resume? Take a look at the lists below:Skills to Put on a Resume for a Customer Service RepresentativeCustomer Service Soft SkillsAttention to DetailImproving Customer ExperiencePositive AttitudeBilingual Customer SupportTime ManagementInterpersonal SkillsComplaint ResolutionCommunicationPatienceProblem SolvingCross Selling / Up-SellingService-Based Selling / TelesalesBuilding Customer LoyaltyCustomer Service Hard SkillsDixaERPFreshdeskJira Service DeskMS ExcelMicrosoft OfficeMS PowerPointMS WordMyTalkProduct KnowledgeSalesforceTalkdeskZendeskAnd finallyMake sure you sprinkle your relevant skills throughout your entire customer service resume. Put them in your customer service resume objective, job description, and key skills sections.Still wondering about the best skills for your customer service representative resume? Heres a guide that you need: 99 Key Skills for a Resume (Best List of Examples for All Types of Jobs)5Is Your Educa tion Section Underperforming? It Might BeListen:If your experience is nothing short of monumental, and youve got the hard-working mindset worthy of Sponge Bob (and you can prove it!)You will get the job.Even if you happen to forget to include the education section at all.ButMore and more customer service representative positions require you to be educated.Just look at this excerpt from a job opening:Minimum High School Diploma. Preferred qualification is some college with a technical discipline.The bottom line?Dont neglect the education section on your customer service representative resume.SoIf youre applying for an entry-level position and dont have much work experience:Dont just list the school name.Add information on the relevant coursework and extracurricular activities that can help you succeed in the role:Customer Service Resume SampleEducationright2013-2016 B.A.Middlesex Community College, Bedford, MAMajor in public speaking.Participated in the community outreach drive 2015- 2016.Led a fundraiser for the local Green Team 2016.As you become more and more experienced, the recruiters will naturally start to pay more attention to your achievements.Thats why in your customer service manager resume you can stick to listing graduation date, school name, and degree earned.Pro Tip: Lets say you didnt finish your college degree. You can still add your credits to your resume. Just add a line: Obtained 90 credits toward a BA in Psychology. Haven't started college? Put your high school degree on a resume.And one more thing.Dont forget to list your customer service certifications. Put them in a separate section:Example of Customer Service ResumeCertificationsCertified Customer Service Professional (CCSP)Certified Customer Experience Professional (CCEP)NLP Practitioner CertificationSpanish Language CertificateStill unsure how to deal with the education section of your customer service representative resume? Read our guide on How to Put Your Education on a Resume6How A bout a Customer Service Resume Cover Letter?Writing a cover letter feels like working with a rotary dial phone and an abacus.WellIt shouldnt.Cover letters still matter.Why?A well-written cover letter proves your communication skills. Its a chance for you to fill in all the blank spots on your customer service representative resume.AndIt introduces the person behind the achievements.To nail your customer representative cover letter, make sure to:Keep it short and to-the-point.Tell the story behind your customer service resume.Write it clearly and keep it well organized.Easy!WellThats until you get down to writing it.Your mind is very likely to go blank.Fret not.Our comprehensive guide on how to write a perfect cover letter in 8 simple steps will surely help you out.In factWeve deconstructed the entire cover letter writing process into its component parts. Heres a selection of guides that will show you:How to Address a Cover LetterHow to Start a Cover LetterHow to End a Cover LetterPl us, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.Here's what it may look like:See more cover letter templates and start writing.Key TakeawayWriting a customer service representative resume is something more than dumping all your skills into a good looking customer service resume template.To make a job-winning retail customer service resume:Start with a snappy customer service resume objective or summary.Create a compelling customer service representative job description for your resume.Choose an elegant format for your customer service resume.Attach a customer service resume cover letter to show your prospective employer what youve got to offer.AndGood luck in your interview.Are you writing a call center customer service resume? Or perhaps youre a seasoned CS professional eager to help the rookies out? Wed love to hear from you, leave your comment below!

Does Writing on a Resume Mean That its Good Or Bad For Your Resume?

Does Writing on a Resume Mean That it's Good Or Bad For Your Resume?Have you ever asked yourself if writing is good or bad for your resume? The short answer is 'it depends'. There are some good and bad things to writing on a resume, but you need to know which one is which.Writing can be very difficult, frustrating, time consuming, and frustrating when you're trying to create a proper resume that will get you a job. But when you do it right, your resume is the best way you can get a new job, get better at your job, or just increase your skills.The first thing to know about writing on a resume is the overall purpose of the resume. You want your resume to convey to potential employers that you are what they are looking for in a candidate. There are many ways to do this, and each is unique.A basic resume will have three to five short paragraphs that give an outline of your experience and education. You should never present yourself as someone who was experienced at only one or two things . It may show them you have limited potential, but it will show them you have the passion and interest to learn more about the field.Your main goal with the resume is to showcase who you are and what you have to offer. If you simply provide a list of your skills, it will be confusing for employers to know if you have what they are looking for. The resume is your door to showing them exactly what you can do.The next thing to understand is that writing doesn't have to be done during job search. You may think that creating a resume means having to jump into writing right away, but that's not true. Using resume writing to become more skilled at your job will not only help you get the job but will also get you better pay and a better life.Being familiar with how to write a resume can be a powerful tool to use in your job search. By being good at it, you will be seen as competent and serious about your job search. Once you have someone see you as being a serious candidate, they will natur ally see you as worthy of the job.When it comes to creating a resume, don't forget to think about your potential employer. When you start by thinking about how you want to be portrayed, you'll find it is much easier to determine what the best ways to express yourself are.

How New Technology Makes Hiring and Retaining Skilled Staff Easier

How New Technology Makes Hiring and Retaining Skilled Staff Easier The ability to attract and retain skilled staff is something that every business needs if it’s to be a success.With the jobs market fiercer than ever before and the best applicants becoming increasingly discerning, it pays dividends to put the tools in place that will help with your hiring processes and strengthen staff retention.To say this is one thing, and to achieve it is something else altogether entirely. Change is afoot in the form of new enterprising technologies. Now is the time to invest and find the people who will lead your business into tomorrow, and beyond.Technology Allows the Hiring Process to Be Optimized for Large DatasetsYou can now put your roles, and your business, in front of thousands of times as many people as you would have been able to in the past. This means you can become easily get lost and lose focus, but it also means that you can use widespread exposure to fine-tune the hiring process.With the job market constantly changing you’ll need to be ready to adjust your hiring process accordingly. The new technologies give you an opportunity to review the process and its results in detail.Analyzing conversion rates of your ads and uncovering areas for their improvement is only one of them.Search for the Right Candidates on an Ongoing BasisThe competition for talents is rising and you need to always think ahead. A profile of an ideal candidate has to be ready before you even begin the search. Tracking the right people in your industry is a great way to draft a future vacancy and be ready to start a race. Check out their social media profiles, especially LinkedIn to know the latest trends on the market.You also need to find the right balance between attracting people that will drive your business forward and creating roles purely because you have the opportunity to attract someone of considerable talent.The end game is always to do what’s in the best interests of your business as a whole. Take a step back and ask yourself if what you ’re doing is in the best interests of your business.Candidate Rediscovery Plays an Important Role in Targeting the Right PeopleWhen you begin to study the retention statistics for new and recent hires, you need to ensure you consider rediscovery. This is the process by which businesses keep CVs and resumes on file so that they can refer back to them on an as-needed basis.This is not only important for businesses, but also the applicants themselves. If you’re currently looking for a role that suits your level of experience, then sending your resumes to companies who aren’t actively hiring is a good way to get your foot in the door.It may be unlikely to lead to an instant hire, but it will ensure that your name is searchable when businesses look to fill roles you’re suitable for in the near future.Technology Ensures That Communication Is Quick and EfficientWhen you want to be able to communicate quickly and efficiently, technology very often holds the key. Video conferencing f or job interviews and instant messaging allow businesses to talk fluidly and naturally with candidates in remote locations, relieving the pressure of face to face meetings.The great thing about this approach is that it uses technology to streamline and accelerate the hiring process. Ideal for giving people the insights and information that they need to make informed decisions.It also makes the applicants feel valued and gives them a clear picture of how their application is progressing once they have completed the initial submission. This personal approach can become your “secret weapon” while competing with larger companies.Maybe, you can’t outperform them in terms of the financial resources but you definitely can outsmart them using the latest communication trends and being versatile. Personalization Is Easier When You Can Access Key Information QuicklyOne of the most common hiring mistakes is to adopt the one-size-fits-all approach. Applicants want to see from your selectio n and interviewing process that they’re being valued for their individual input and skills.If you use blanket approaches that show little thought to the candidate, then you’re unlikely to be able to attract the best and brightest in your niche. Adopting a personalized approach is the way to go, and it’s something that will allow you to stand apart from your competitors.By making applicants feel valued and listened to throughout the hiring process, you can make the perfect first impression. Continue this approach once they start working with you, and you’ll have the natural starting point for a personable, authentic, and people-focused retention strategy.Chatbots Allow for Questions to Be Answered 24 Hours a DayThe final area in which technology is helping change the jobs market is the rise of Chatbots.By being on hand to answer complex questions 24 hours a day, a well-deployed Chatbot will enable you to quickly and efficiently give prospective new hires the information theyâ €™re looking for. But it’s good not only to save an HR manager a few hours a day.A chatbot can even become a part of your company’s brand. Make it funny and easy-to-use and you’ll be able to create a new image of your business - smart, trendy and knowing the latest trends in communication.Final ThoughtsWhen you want to attract the best and brightest in your industry, you need to engage with technology. The same can be said if you’re looking to get your foot in the door and land your dream job.Use it the right way, and it’ll allow you to make the smart decisions that pay dividends in the long term.

Perception is Reality

Perception is Reality Perception is reality. What does this mean to you professionally? Let’s be clear, the way people view you and the work that you do is the legacy you will leave behind.   Every day as we interact with others both personally and professionally, we leave an impression.   As you go about the business of conducting your life people make judgments about your character, your appearance and your abilities.   Even your paper trail (i.e. resumes, credit reports and yes people…websites and web profiles) can lead someone to draw conclusions about who you are. I like to remind myself of this phrase from time to time, as a reality check of sorts.   This phrase became painstakingly evident to me in my own job search.   I went through a long interview process which went well at each phase.   The company all but made an offer at the final interview and began to check my references shortly after.   I tried to subdue my excitement (and ignore my doubt) until I had an offer in hand, and low and behold there was a reason, I did not receive an offer.   What I did receive was a letter from the company explaining that they wouldn’t be making an offer based on information in my credit report. Needless to say, I was disappointed, mostly in myself for being in the position to be viewed in such a negative light. There was a major lesson learned here!   No matter how many pep talks I received from dear friends telling me I was perfect for the job and it was their loss, at the end of the day, my character and integrity were called into question.   This company decided against me based on judgments they made as a result of the paper trail I left behind in my personal (financial) life.   The poor decisions I’ve made previously have had far reaching implications that I had to contend with.   I share this experience to educate about the importance of perception. Remember that perception is indeed reality.   While you may think one way about yourself, others might perceive you to be quite different.   Most (if not all) of us deem ourselves good at what we do and highly capable.   I caution you, not only as a career development professional, but as a person who has learned the hard way. These days companies are using a variety of tools to determine your merit and if you would be an asset or a liability.   Be aware of how others perceive you.   I challenge each of you to conduct a perception is reality check.

Highly Organized Resume Writing Techniques

Highly Organized Resume Writing TechniquesThere are a lot of different styles and techniques for highly organized resume writing. If you are looking to present yourself as the best applicant, then you need to take some time and research the different styles and techniques that are available to help you in your goal of achieving this goal.One style of resume that is being used by a large number of people these days is to use an outline. This is one of the most effective ways of having a highly organized resume. It will also help you make the process much faster because it will make your resume much easier to read and scan.The advantage of using an organizational approach to resume writing is that it will ensure that you get your points across and they will not be lost among all the other information that is in the resume. For example, if you are an architect who has written a resume, you can make a point of citing all of the jobs that you have done in the past. Your objective is to sh ow how these jobs, as well as your architectural specialty, will help you find a job with the construction industry.Your resume should have a listing of all of the responsibilities that you are responsible for within a company. Some companies want to know everything about each individual within the organization and what level of responsibility they have. By including a list of every job and every individual within a company you will ensure that the organization is able to determine which individuals are responsible for which jobs.The other style of highly organized resume writing that is available is the reverse chronological resume. This is a method of writing a resume that is created so that it will be organized in a reverse chronological order.So, for example, when you start out with your resume you would begin at the bottom with the most recent position and work your way up until you have your current position listed. This style of highly organized resume writing is also very ea sy to read and it will help to make the process of creating your resume faster as well.One more highly organized method of resume writing is what is known as a summary. A summary is basically a short, simple statement that can be expanded upon later on in the application process. By including a statement like, 'I have a Bachelors Degree in Accounting' in your resume you will help to impress the reader as you will be able to explain exactly what kind of educational background you have.When you are applying for a job that involves a large amount of responsibility, you will need to be sure that you have covered all of the specific questions that the interviewer will ask you. Make sure that you include these kinds of questions in your highly organized resume and outline style, as well as in your chronological resume.

121 Anthony Wilson - Proximity Risk Assurance - Jane Jackson Career

121 Anthony Wilson - Proximity Risk Assurance - Jane Jackson Career Anthony Wilson is the Founder of Proximity Risk Assurance, a niche consultancy focussed on equipping front line business employees with the training and skills to perform their role in risk management and Partner at ABM Risk Partnership.I always admire professionals who have a genuine desire to help the community as well as a talent for entrepreneurship.   Anthony is one who is dedicated to assisting the community by leveraging his  passion for aviation, piloting his Beechcraft and making  Angel Flights  to assist those requiring urgent medical attention. He flies patients from remote areas in NSW to cities where they receive the medical care they need.We have a fascinating conversation about his career journey, discuss what it takes to be a successful risk management professional. Anthony possesses an unwavering belief that an effective risk management program is a game changer for improving organisational performance. He is a firm believer that risk management isnt a panacea to al l an organisations ills, but rather a key element of a business leaders toolkit. Unless organisations can clearly articulate their objectives and identify the threats and opportunities to achieving them, then performance is likely to be mediocre at best.Anthony is so passionate about risk management that he is also now host of his own podcast called Mastering Risk Management where he interviews top risk management leaders.In this podcast episode, I interview Anthony about his early years and his more recent career transition when I was his coach when he made the switch from corporate life to entrepreneurship.Heres a quick overview:For 10 years, Anthony Wilson was the General Manger of Risk Safety and then the Chief Audit Executive at Woolworths Limited before setting up Proximity Risk Assurance and joining ABM Risk Management as a Partner.He holds a Masters degree in Management (MGSM) and a Masters in Risk Management (UNSW) and is a graduate member of the Australian Institute of C ompany Directors and a member of the Institute of Internal Auditors.He is a founding member of the Risk Insurance Management Society (RIMS) Australasia, a member of the Risk Management Institution of Australasia, a non-executive Director of the Woolworths Employees Credit Union and Chair of its Board Governance and Remuneration Committee.Anthony has been involved in establishing core capabilities in key areas such as Procurement, Acquisitions, Licensing, Program Management and the establishment of Enterprise Risk Management.Proximity Risk Assurance focuses on assisting organisations  to realise their true potential through great risk management â€" protecting and creating value.Anthonys top tips for success:PersevereKeep learningAppreciate the great people you work withIf youre thinking of making a career change and need support, join me in The Careers Academy Online where you will receive on-going career management and career transition support membership is free!  Where to find Anthony:Website:  www.proximityriskassurance.com.auTwitter: @4RiskCMe

A Letter From a Baffled Hiring Manager, Part 3 - CareerEnlightenment.com

I grant you that not all recruiters are respectful. However, in a way, knowing up front that the company you are applying to hasn’t made the effort to treat you well is a huge red flag for you â€" this isn’t a company you want to work for. Indeed, it is that company’s loss and your gain. And, there is another silver lining to be found…If the employer has hired an outside recruiter, they may not know that the recruiters are treating applicants poorly. Even worse if it is an internal recruiter. Imagine how placing a call directly to the company to let them know your experience (in factual, calm terms) might trigger a positive response from that employer because a) you took extra time to help them do a better job, and b) demonstrated a commitment to quality. That call may well get you the interview you would never have gotten otherwise. A diplomatic email to the president or CEO may result in a similar outcome.In the end, you have no control over another’s behavior. You do how ever have complete control over your own behavior and feelings. You have the power to make changes and alter outcomes. You can choose to let the frustrations and challenges get the better of you or you can decide that achieving your goal (gaining employment) is your number one priority and commit yourself to applying your best efforts.Frankly, it is your choice to ignore “the article and all the others like it.” Even though this article and others like it are written by the very people telling you exactly how they expect you to behave in order to win the job.Know that by ignoring advice from qualified individuals you drastically reduce your chances of finding employment. I wrote these articles to help job seekers. Note: I dont get paid nor is there anything I want from readers in return.How about trying to meet the requirements of accuracy, attention to detail and an interest in the company with whom you hope to spend time long term. Applicants are not entitled to a job simply b ecause they want it and sent in a half completed shoddy application. They have to earn the job. (If that means you apply to fewer companies, so be it. Quality over quantity!)I truly hope that the despondency and frustration I hear in your letter is a passing phase and that somehow you will find a way to overcome the disappointment you are feeling. Once you do, I think you will have more success in your job/career search.All the best,Mark